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Support: 1-877-658-4776 | Sales: 1-855-355-3829

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In-Software Support Tickets

Submit a support ticket directly inside OLTPRO for fast, trackable assistance — available 24/7.

Available 24/7 · 24–48 hr response

Submit a ticket from inside OLTPRO

Communicate with our team, share details, and monitor your request — all in one place.

Log in to OLTPRO, click the "Support" button at the top of the page, then click "New Ticket" in the popup. Our team will respond within 24–48 hours.

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Customer care & resources

Speak with our team directly or browse self-service resources.

Customer Care

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Email · 24–48 hr response

Email our team for assistance with your return or our platform.

Phone · Toll-free

Speak directly with our support team during business hours.

Tax Season

Mon–Fri7:00 AM – 10:00 PM
Saturday8:00 AM – 5:00 PM
Sunday10:00 AM – 4:00 PM

All times CST

Off Season

Mon–Thu8:00 AM – 8:00 PM
Friday8:00 AM – 5:00 PM

All times CST

Other Resources

Self-service help

Supported Forms

Browse the full list of supported federal and state tax forms available in OLTPRO.

Common Questions

Find answers about IRS e-filing and Form 8633 requirements.

Guarantee & Policies

Read about the OnLine Taxes guarantee and our privacy and security policies.

External

IRS Toll-Free Contact Numbers

The IRS offers toll-free support for individuals and businesses with questions about tax returns, refunds, and related matters.

View IRS Numbers